Q. Why do I need a mattress and pillow protector? A. Mattress and pillow protectors can extend the life of your mattress and pillow by protecting them against staining and excessive wear. Q. How often should I replace my Bedding? Pillows: Every 12-18 months. Quilts: Every 2-5 years, taking into account the quality and fill type, as some fibres are traditionally longer wearing. Q. Can I wash my Tontine products? A. Tontine recommends you carefully follow the care instructions on the product as requirements will vary depending on fabric and fill type. This will ensure you will get the best in both comfort and durability from your Tontine bedding accessories. Q. Are the chemicals used to treat the pillow fibres safe - especially for sensitive skin? A. Any chemical used by the Tontine Group has had appropriate research conducted, including for skin irritation, respiratory irritation, OH&S, and risk management. The Tontine Group would under no circumstances use a chemical that posed any potential harm to our staff, our consumers or the environment. Q. Where can I buy linen to fit my Luxe or Rebound gusseted pillow? A. Standard fine quality linen such as Tontine Bedlinen, Esprit, Actil or Sheridan® are generous in size and are ideal for the Luxe range of pillows and the Rebound pillow. For any other questions, please email: tontine_enquiries@pacbrands.com.au