I found the pillow was uncomfortable & no cooler than any other pillow i have purchased ... It actually felt like it was wrapping around my head during the night. It has been hot & humid but I imagined it would pull moisture away but it seemed to warm up really ****** to the point of uncomfortableness. I found the pillow very soft not firm & not high enough. Could just be me but I would not purchase again ... sticking with the standard 'high & firm' pillows in future.
Good afternoon Kay, Thank you for your review. We are sorry to hear of your disappointment with your recent purchase and appreciate your feedback which will be passed onto the relevant team. Kind Regards, Lisa - Customer Service
10 out of 10 fantastic service. Will come back again to Tontine
Bought this pillow because I wanted a firm pillow for the head but it does not fit the "firm" pillow description because my head sinks, so I just had this as a side pillow instead. I would suggest to rename how you classify your pillow based on customer expectations like Soft, Medium, Firm and Extra Firm. For the pillow I ordered, I would classify this as medium and not firm. Quality wise I could see that pillow seem to be of good quality.
They are not great. They flatten out if you have a heavy head or like a really firm pillow.
I bought 2 firm feel/high profile and 2 medium feel/medium profile pillows. Whilst the high profile pillows are slightly higher than the medium profile ones they are definitely NOT firmer. I literally pushed down on both with my hands and they just sunk. There is no give in the firm pillow as I would expect. I have to say I am not impressed at all considering these are Tontine brand but the filling in them have no substance. I can see these going rather flat in no time. I could literally make my own by going and buying polyester toy filling and stuffing it in a pillowcase. For the price they are not worth it. I could go to a cheap department store and buy their cheapest pillows available and end up with the same result.