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RETURNS & EXCHANGES

ACCEPTED RETURNS 
The only returns we accept are for faulty goods. For hygiene reasons we can not exchange or refund goods for change of mind or incorrect purchase, so please choose products carefully. If you have a product that you believe is faulty, please contact our customer service team for returns authority details.

HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?
If you believe your Tontine item is faulty, please contact our customer service team via email info@tontine.com.au or phone 1800 630 034 and advise our customer service team with the following details:
  • Customer name 
  • Order Id Number (found on your order confirmation email)
  • Product Sku (found on your confirmation email)

BONUS GIFT CARD WITH PURCHASE
Where a bonus gift card or online voucher is issued at the time of purchase, the bonus gift card must also be returned with the merchandise to qualify for a full exchange or refund. Where the bonus gift card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.

CONSUMER GUARANTEES FOR FAULTY GOODS
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law (ACL).  These rights must be exercised within a reasonable period of time.  What is reasonable will depend on the nature of the goods, how the goods are likely to be used and the amount of use the goods could reasonably be expected to tolerate before the problem or fault became apparent.  If you believe a product is faulty, please contact our Customer Service team on 1800 630 034.  It may be necessary for you to send us the product for assessment, in which case you will be issued with a return authorisation number which must be noted on your return. In certain circumstances, our Customer Service team will provide to you a reply paid address for you to return the goods to us at our cost. When a product is damaged by misuse or abnormal use, Tontine will not provide a refund, exchange or repair.

TONTINE’S MANUFACTURER’S WARRANTY
Tontine also guarantees specified products in accordance with the Tontine Manufacturer’s Warranty.  This operates in addition to the rights you may have under the Australian Consumer law.