For hygiene reasons , the only returns we accept are for faulty goods. We do not exchange or refund goods for change of mind or incorrect purchase, so please choose products carefully. If you have a product that you believe is faulty, please contact our customer service team for returns authority details.
Email us at firstname.lastname@example.org for any online order returns, and we will get back to you with instructions and return authorisation.
We inspect and pack our products carefully to ensure that you receive them in perfect condition. In the unlikely event that products are damaged, faulty or incorrectly shipped through any circumstance that is in our error, you can claim an exchange or refund.
If you do receive a damaged item please contact us at email@example.com, within 5 days of receiving your order to arrange a replacement.
If a product has been bought in-store, please return to the place of purchase with proof of your purchase such as a receipt or credit card statement.
Please note: These T&Cs relate to our online store only. Some stores have different policies regarding returns and exchanges.
REQUESTING A MATTRESS RETURN OR REFUND
If you believe your Tontine mattress is unsuitable or faulty, or would like to return your mattress(es) in accordance with the above returns policy, please contact our customer service team via email firstname.lastname@example.org or phone 1800 630 034 and provide them with the following details: