We aim to dispatch all online orders the following business day however in peak times such as Christmas, Boxing Day, end or mid season sales some orders may take a little longer to get to you due to high volumes.
All other times we aim to get your online order to your door or selected delivery address by the below times by the delivery service you select.
*Standard deliveries to WA can take up to 6- 10 business days from order dispatch due to Australia Post delviery services and lead times
^Deliveries outside of the Australia Post Next Day Network will not be covered by the Next Day Guarantee. View here the Australia Post Network list to see if your area is covered.
^Orders placed on a Friday for a Saturday delivery will only be covered for delivery addresses in the same state or a specific Saturday delivery area. View here the Australia Post Network list to see if your area is covered.
As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
PLEASE NOTE ANY FAILED DELIVERY ATTEMPTS MADE BY AUS POST DELIVERY SERVICE WILL BE RECHARGED TO THE PURCHASER AT THE INVOICED AMOUNT TO TONTINE BY AUS POST. TONTINE IS NOT OBLIGED TO PROVIDE A PRODUCT OR FREIGHT REFUND IF DELIVERY IS NOT ACCEPTED OR PICKED UP AT THE LOCAL POST OFFICE AS ADVISED BY THE DELIVERY SERVICE WITHIN THE AUS POST SPECIFIED BUSINESS DAYS.
IF YOU HAVE NOT RECEIVED A CARD AND YOUR ORDER IS OUTSIDE OF THE BELOW DELVIERY TIME FRAMES OR YOUR TRACKING INFORMATION STATES IT HAS BEEN DELIVERED HOWEVER YOU HAVE NOT RECEIVED YOUR PARCEL PLEASE CONTACT YOUR LOCAL POST OFFICE OR OUR CUSTOMER SERVICE TEAM ON 1800 630 034