HOW MUCH DOES SHIPPING COST?

• Free Standard Delivery: We offer Free Standard Delivery within included regions* of Australia. 
• Free Standard Delivery for orders to all Victoria and Metro Sydney with no minimum purchase amount required.
• Free Standard Delivery for orders over $125 for all other included regions of Australia.
• Standard Delivery: Standard shipping is available at a flat rate of $18 for all purchases shipped within included regions of Australia.
• Virtual Gift Card: All Gift Cards will be sent to the recipient via email at no fee.

*Excluded Shipping Regions
Certain postcodes and regions within Australia are excluded from our standard shipping services. If your shipping address falls within the following postcodes, we regret to inform you that we are unable to offer our standard shipping services to your location:

• Postcodes starting with 47 & 48
• Postcodes starting with 57
• Postcodes starting with 64, 66 & 67
• All areas within the Northern Territory

If your address is located in one of these excluded regions, we apologise for any inconvenience this may cause and recommend visiting our retailers or contacting our Customer Service team on 1800 630 034 or at info@tontine.com.au for further assistance.

WHERE IS MY ORDER?

We aim to dispatch all online orders the following business day however in peak times such as Christmas, Boxing Day, end or mid season sales some orders may take a little longer to get to you due to high volumes.

All other times we aim to get your online order to your door or selected delivery address by the below times by the delivery service you select. 

• Standard Delivery: 2 - 7 business days*
• Virtual Gift Card: All Gift Cards will be sent to the recipient via email on the date selected

*Standard deliveries to WA can take up to 6- 10 business days from order dispatch due to Australia Post delivery services and lead times 

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.

PLEASE NOTE ANY FAILED DELIVERY ATTEMPTS MADE BY AUS POST DELIVERY SERVICE WILL BE RECHARGED TO THE PURCHASER AT THE INVOICED AMOUNT TO TONTINE BY AUS POST. TONTINE IS NOT OBLIGED TO PROVIDE A PRODUCT OR FREIGHT REFUND IF DELIVERY IS NOT ACCEPTED OR PICKED UP AT THE LOCAL POST OFFICE AS ADVISED BY THE DELIVERY SERVICE WITHIN THE AUS POST SPECIFIED BUSINESS DAYS.

IF YOU HAVE NOT RECEIVED A CARD AND YOUR ORDER IS OUTSIDE OF THE BELOW DELIVERY TIME FRAMES OR YOUR TRACKING INFORMATION STATES IT HAS BEEN DELIVERED HOWEVER YOU HAVE NOT RECEIVED YOUR PARCEL PLEASE CONTACT YOUR LOCAL POST OFFICE OR OUR CUSTOMER SERVICE TEAM ON 1800 630 034