How Much Does Shipping Cost?

• Free Standard Delivery:We offer free standard shipping on orders over $80 to all eligible regions* within Australia.
• Standard Delivery: Standard shipping is available at a flat rate of $15 for all purchases shipped within included shipping regions.
• Virtual Gift Card: All Gift Cards will be sent to the recipient via email at no fee.

Which carrier partners with Tontine.com.au?

We use Australia Post.

Where is my Order? 

We aim to dispatch all online orders the following business day however in peak times such as Christmas, Boxing Day, end or mid season sales some orders may take a little longer to get to you due to high volumes.

All other times we aim to get your online order to your door or selected delivery address by the below times by the delivery service you select. 

• Standard Delivery: 2 - 8 business days*
• Virtual Gift Card: All Gift Cards will be sent to the recipient via email on the date selected

*Standard deliveries to WA can take up to 6- 10 business days from order dispatch due to Australia Post delivery services and lead times 

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.

Australia Post

Any failed delivery attempts made by Australia post delivery service will be recharged to the purchaser at the invoiced amount to tontine by Australia post. Tontine is not obliged to provide a product or freight refund if delivery is not accepted or picked up at the local post office as advised by the delivery service within the Australia post specified business days.

If you have not received a card and your order is outside of the below delivery time frames or your tracking information states it has been delivered however you have not received your parcel please contact your local post office or our customer service team on 1800 630 034

Can I update my shipping address after my order is processed?

Unfortunately, once your order is processed, we won’t be able to make any changes.

Can I change or cancel my order after I have placed it?

We’re sorry, but we’re unable to make any changes or cancel orders once they’ve been placed. Our team starts processing orders right away to ensure timely delivery. Thank you for your understanding!

If you believe there’s an exceptional circumstance, please contact our customer service team.