DELIVERY OPTIONS

Important Shipping Notice: Shipping to Northern Territory Temporarily Suspended

Due to unforeseen logistical challenges and increased shipping costs, we have temporarily suspended shipping to the Northern Territory. If you have any questions or concerns regarding this shipping suspension, please contact our customer service team at info@tontine.com.au or 1800 630 034. 

HOW MUCH DOES SHIPPING COST?

• Free Standard Delivery: We offer Free Standard delivery for all online purchases over $125 and shipped within Australia, temporarily excluding the Northern Territory.
• Standard Delivery: Standard shipping is a flat rate of $18 for all purchases shipped within Australia.
• Virtual Gift Card: All Gift Cards will be sent to the recipient via email at no fee.

WHERE IS MY ORDER?

We aim to dispatch all online orders the following business day however in peak times such as Christmas, Boxing Day, end or mid season sales some orders may take a little longer to get to you due to high volumes.

All other times we aim to get your online order to your door or selected delivery address by the below times by the delivery service you select. 

• Standard Delivery: 2 - 7 business days*
• Virtual Gift Card: All Gift Cards will be sent to the recipient via email on the date selected

*Standard deliveries to WA can take up to 6- 10 business days from order dispatch due to Australia Post delivery services and lead times 

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.

PLEASE NOTE ANY FAILED DELIVERY ATTEMPTS MADE BY AUS POST DELIVERY SERVICE WILL BE RECHARGED TO THE PURCHASER AT THE INVOICED AMOUNT TO TONTINE BY AUS POST. TONTINE IS NOT OBLIGED TO PROVIDE A PRODUCT OR FREIGHT REFUND IF DELIVERY IS NOT ACCEPTED OR PICKED UP AT THE LOCAL POST OFFICE AS ADVISED BY THE DELIVERY SERVICE WITHIN THE AUS POST SPECIFIED BUSINESS DAYS.

IF YOU HAVE NOT RECEIVED A CARD AND YOUR ORDER IS OUTSIDE OF THE BELOW DELIVERY TIME FRAMES OR YOUR TRACKING INFORMATION STATES IT HAS BEEN DELIVERED HOWEVER YOU HAVE NOT RECEIVED YOUR PARCEL PLEASE CONTACT YOUR LOCAL POST OFFICE OR OUR CUSTOMER SERVICE TEAM ON 1800 630 034