FAQS - Tontine
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Personal Details

Click here to access your account, don't forget you will need your username and password.

Click here to register on the Tontine website and start shopping today.

As a member you'll pretty much have the run of the place. Here's what you'll receive:

Check out faster when making a purchase

Check the status of your orders

See any of your past orders

Change your account details, including password

Store any extra shipping addresses

Access our online returns page (to simplify the returns process for online purchases).

Click here and enter your email address we will send you a new one.

Your data is safe with Tontine as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password. Click herefor our full privacy policy.

You can pay with Visa, MasterCard, PayPal or Visa Checkout

We take security seriously. Your payment details are automatically encrypted when you enter them.


When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please call our Customer Service team on 1800 630 034 (between 8.30am and 5.00pm AEST).

You can call our Customer Service team on 1800 630 034 (between 8.30am and 5.00pm AEST).

Our home page will always be updated with the latest and greatest deals. Click here to view.

Promotion Codes

You will be prompted to apply the promotion code to your order in the Checkout.

It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion.

Unfortunately only one promotion code can be applied to each order.

Promotion codes can only be applied in the Checkout at time of purchase.

It will appear in the Checkout and applied to the balance of your order.


eVouchers are a great way to share your love of Tontine with your family and friends and give someone else a good nights sleep.

Your eVoucher can be used to purchase any product on the Tontine website.

Tontine eVouchers are valid for 12 months from date of issue.

To check the amount remaining on your eVoucher, Click here. You will need to login to your account.

Product Reviews

We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here's an idea of how best to do it:

Keep feedback based on the product only and your experience of using the product. E.g. size, fabric, how it makes you feel? Be honest - tell us what you like about the product and what you don't like about the product Keep it clean, get to the point and provide helpful feedback for others We are not about anything offensive, racist, crude, so inappropriate comments won't be posted accordingly. Also to protect your privacy we can't post any personal information, so use of a nickname for the review is the best way to go. Links to other websites and references to other retailers is also potentially misleading to visitors, so we won't post this info either.

But if you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then give us a call on 1800 630 034.