Returns & Exchanges
For hygiene reasons we will not exchange or refund goods for change of mind or incorrect purchase if the item(s) have been opened or the packaging has been damaged in any way. If the item(s) have not been opened or damaged and in the original condition the item(s) may be returned at the customers expense. Please contact our customer service team for returns authority details.
If your return has been approved and an RA number has been provided the returning item(s) must be returned within 14 business days from the date the customer service team have approved the return. If the customer service team deem the returning item(s) to be opened or used upon receiving the returned item(s), the customer service team may reject the return as we cannot exchange or refund goods for change of mind or incorrect purchase.
Please note we will not accept a return for a refund or exchange if a purchase has been made prior to a sale, promotion or receiving a special discount offer and now returning based on wanting the discount price. When making your purchase online at www.tontine.com.au you are agreeing to purchase the available stock at the time for the advised price.
How can I request a return, exchange or refund?
If you believe your Tontine item is faulty or you would like to return your item(s) in accordance to the above accepted returns policy, please contact our customer service team via email firstname.lastname@example.org or phone 1800 630 034 and advise our customer service team with the following details:
- Customer name
- Order Id Number (found on your order confirmation email)
- Product Sku (found on your confirmation email)
BONUS GIFT CARD WITH PURCHASE
Where a bonus gift card or online voucher is issued at the time of purchase, the bonus gift card must also be returned with the merchandise to qualify for a full exchange or refund. Where the bonus gift card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.
Consumer Guarantees For Faulty Goods
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law (ACL). These rights must be exercised within a reasonable period of time. What is reasonable will depend on the nature of the goods, how the goods are likely to be used and the amount of use the goods could reasonably be expected to tolerate before the problem or fault became apparent.
If you believe a product is faulty, please contact our Customer Service team on 1800 630 034. It may be necessary for you to send us the product for assessment, in which case you will be issued with a return authorisation number which must be noted on your return. In certain circumstances, our Customer Service team will provide to you a reply paid address for you to return the goods to us at our cost.
When a product is damaged by misuse or abnormal use, Tontine will not provide a refund, exchange or repair.
Tontine’s manufacturer’s warranty
Tontine also guarantees specified products in accordance with the Tontine Manufacturer’s Warranty. This operates in addition to the rights you may have under the Australian Consumer law.