Your body may take time to adjust to your new Tontine mattress, so we have a minimum trial period of 30 days. Within a month or two, you should know if your new mattress is right for you, so we have a maximum trial period of 100 days. Once your body is used to your new mattress, it will provide you with many years of consistently comfortable sleep.
If you’re not 100% satisfied with your new mattress after having slept on it for between 30 and 100 days, we will happily provide a full refund and arrange for the mattress to be picked up from the address it was delivered to, free of cost.
If you’re not 100% satisfied with your new mattress after having slept on it for between 30 and 100 days, we will happily provide a full refund and arrange for the mattress to be picked up from the address it was delivered to by our supported charity The Salvation Army or a Tontine arranged courier service.
At Tontine, we believe that everyone deserves a good night's sleep, so we donate returned mattresses to charities that assist the homeless across Australia. In order for the mattresses to be accepted by the charities, they must be donated in pristine condition, which is why it is a policy requirement of ours that your mattress is returned in a hygienic and soil free condition in order to qualify for the full refund and free pick up during the trial period (30 to 100 days after receipt).
All mattress purchases and any additional product purchases within a single transaction qualify for FREE STANDARD DELIVERY.
We aim to dispatch all online orders the following business day however in peak times such as Christmas, Boxing Day, end or mid season sales some orders may take a little longer to get to you due to high volumes.
All other times we aim to get your online order to your door or selected delivery address by the below times.Metro Delivery: 1 - 3 business days* Regional Delivery: 2 - 7 business days* *Delivery excludes Christmas island or non mainland locations
Tontine mattresses are built to last, and we proudly stand by the quality of our products Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.