HOW LONG WILL IT TAKE FOR MY MATTRESS TO ARRIVE?
HOW MUCH DOES SHIPPING COST?
WHAT WEIGHTS AND SIZES CAN TONTINE MATTRESSES HANDLE?
WHAT IS THE TONTINE 100 DAY TRIAL?
Because it usually takes time for your body to adjust to any new mattress, we have a minimum requirement that you sleep on the mattress for at least 30 days before initiating a return. Please note the 100 trial is limited to two per household and can’t be used to exchange for another mattress size.
MATTRESS IN A BOX RETURNS POLICY
If you’re not 100% satisfied with your new mattress after having slept on it for between 30 and 100 days, we will happily provide a full refund and arrange for the mattress to be picked up from the address it was delivered to.
At Tontine, we believe that everyone deserves a good night's sleep, so we donate returned mattresses to charities that assist the homeless across Australia. In order for the mattresses to be accepted by the charities, they must be donated in pristine condition, which is why it is a policy requirement of ours that your mattress is retuned in an hygienic and soil free condition in order to qualify for the full refund and free pick up during the trial period (30 to 100 days after receipt).
If you wish to exchange your mattress for a different mattress size, the original mattress must be returned to us unopened in its original packaging, which must be undamaged. If your mattress remains unopened in its original packaging, you may be eligible to exchange it for a different one, after covering the cost of returning your original mattress to us.
RETURNS POLICY CONDITIONS
- The mattress has been protected using a mattress protector for the entire trial period (30 to 100 days post-delivery)
- The mattress is not soiled, stained or damaged, and is in the same condition as received
- No more than two mattresses from a single transaction are being returned and refunded
HOW LONG WILL MY TONTINE MATTRESS TAKE TO REGAIN ITS FULL SHAPE AFTER UNPACKING?
WHAT SIZED SHEETS FIT TONTINE MATTRESSES?
DO TONTINE MATTRESSES WORK ON ADJUSTABLE BED FRAMES?
WHAT ARE THE DIMENSIONS OF TONTINE MATTRESSES?
Double: 138 cm (W) x 188 cm (L) x 25cm (H)
Queen: 153 cm (W) x 203 cm (L) x 25cm (H)
King: 182 cm (W) x 203 cm (L) x 25cm (H)
WILL TONTINE MATTRESSES FIT MY BED BASE?
DOES TONTINE OFFER INTEREST FREE FINANCE?
WHY ARE TONTINE MATTRESSES SO MUCH CHEAPER THAN MATTRESSES SOLD IN RETAIL STORES?
WHAT SIZE BOX DO TONTINE MATTRESSES COME IN?
Single: 40x40x97cm 18.5kg
Double: 40x40x145cm 26kg
Queen: 42x42x159cm 30.5kg
King: 42x42x189cm 35.5kg
HOW DOES MY MATTRESS GET DELIVERED IN A BOX?
ARE TONTINE MATTRESS COVERS REMOVABLE AND WASHABLE?
WHY IS MEMORY FOAM USED TO MAKE TONTINE MATTRESSES?
Memory foam mattresses are also better than inner spring mattresses for allergy and asthma sufferers because it doesn’t provide a home for dust and dust mites. Because of all this, memory foam mattresses can be very expensive too, but again, we’ve managed to keep the prices of our memory mattress way down, with our clever and effective use of different material and density layers in our mattress construction.
To help with heat management, our memory foam is infused with a cooling gel to help keep you cool and comfortable throughout the night.
WHAT ARE TONTINE MATTRESSES MADE FROM?
WHAT DOES THE 10 YEAR WARRANTY COVER?